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COVID-19 Update

You will be receiving a lot of communication at the moment about the Coronavirus (COVID-19), and how to stay safe. It’s easy to feel overwhelmed, and one of our challenges is to stay grounded and work together to see this through.

The health and safety of our clients, and our team is SECCA’s number one priority. We wanted to reach out and let you know the steps we are taking to manage our work with you over the coming weeks.

What our team is doing

  • We have postponed all face-to-face counselling for the coming fortnight, and will review appointments after that, as we go. Thank you to all our clients for working with us, to change appointments.
  • We are offering telephone counselling where appropriate, and our telephone consultancy service is still operational.
  • We are also able to offer counselling via Zoom, Skype, WhatsApp or FaceTime also. Please liaise with your counsellor if this is something you are interested in.
  • We have cancelled our sexuality and relationships workshops for the next month, and will seek to offer these later in the year. We will let people who have registered know when new dates arise. 
  • We are following all advice from the Department of Health regarding hygiene and safe interpersonal distance, inside and outside the office,
  • We are staying vigilant with advice from the Dept. of Health, to ensure we understand the latest recommendations for keeping clients and staff safe.
  • We are finalising our Pandemic Risk Management Plan with the Board of SECCA, and will be well placed to see this through and return to full service thereafter.
  • We have ensured our resources are available on our website, including the SECCA App which is free to use and can be useful to work with from home.

What you can do

  • As you will have learnt by now, controlling the spread of Coronavirus requires everyone to play their part.
  • Please follow official recommendations for staying healthy and safe. We really love the Every Australia Counts page for Coronavirus – it has links to great resources.
  • You can also keep checking the NDIS website for full advice and Easy Read information, and the Department of Health website.

Don’t forget

  • Reschedule any appointments with SECCA if you or anyone in your family is unwell or has been in contact with anyone who has been tested for COVID-19 (remembering that not all people experience symptoms); Note – you will not lose your place with us, we will just postpone your appointments until it is safe to meet again.
  • Wash hands thoroughly after coughing or blowing your nose.
  • Practice ‘social distancing' which means staying at home when you are unwell and keeping a distance of 1.5 metres between you and other people whenever possible. More information can be found here.
  • Stay calm. It’s important we help our children and families stay calm and grounded, by role-modelling safe, sensible behaviour. Headspace has some useful tips to help young people handle stress at this time.
  • Check in at our website for future updates from SECCA.

We will be in touch again soon with an update on our services. Be assured, we remain here for you and will do everything we can to continue to support you the best we can. 
Juana Terpou
Manager, SECCA